Hope Safford’s Summary Highly motivated and experienced Mental Health Administration Specialist with 4 years of success at Everything With Hope. Proven ability to manage a variety of administrative tasks, streamline workflows, and ensure regulatory compliance within a mental health practice setting. Adept at building rapport with clients, providing excellent customer service, and exceeding expectations. Passionate about supporting mental health professionals and contributing to a positive patient experience.

Skills

• Mental Health Administration: Credentialing, medical billing and coding, scheduling, intake processing, client relations, recordkeeping, HIPAA compliance.
• Communication: Excellent written and verbal communication skills, active listening, ability to build rapport with diverse clientele.
• Organization and Time Management: Strong organizational skills, time management proficiency, ability to prioritize tasks and meet deadlines.
• Software Proficiency: Proficient in Electronic Health Records (EHR) systems, mental health billing software, scheduling software, and other relevant administrative tools.
• Problem-Solving: Effective problem-solving skills, ability to identify and resolve administrative issues efficiently.

Experience

Everything With Hope, Albuquerque, NM (January 2020 – Present)

Mental Health Administration Specialist

• Managed the credentialing process for new mental health professionals, ensuring compliance with New Mexico regulations.
• Processed medical billing for counseling clinics and counselors, maximizing revenue and minimizing claim denials.
• Streamlined scheduling processes to improve patient access and reduce wait times.
• Handled client intake procedures, ensuring accurate and efficient patient information collection.
• Provided exceptional customer service to both mental health professionals and patients, fostering positive relationships and building trust.
• Maintained detailed patient records in compliance with HIPAA regulations.
• Supported a team of mental health professionals by managing administrative tasks and optimizing workflows.

Additional Information

• Professional Associations: (Optional: List relevant professional associations)
• Volunteer Work: (Optional: Include relevant volunteer work related to mental health)

Note:

• Tailor the “Experience” section to highlight Hope’s specific accomplishments and areas of expertise.
• Quantify achievements whenever possible (e.g., “Increased efficiency in scheduling by X%, resulting in a Y% reduction in patient wait times”).
• Consider adding a “References” section upon request, but omit it from the initial resume.

This resume highlights Hope’s experience, skills, and dedication to the mental health field. By showcasing her accomplishments and value to a mental health practice, this resume can help Hope secure her next career opportunity.

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